Ombudsman
At your service
The relationship between the bank and its customers is based on trust, confidence and responsibility.
The customers entrust us with their most personal information and the money they have labored to save, and they maintain an ongoing relationship with us that is of particular importance at key points in their lives.
It is important to us that you know that we are here for you, and it is our responsibility to provide you with the best, smartest and most available service.
We will do everything we can to be as professional as possible and to provide you with real value, to act transparently and fairly with you and, just as importantly, to always be tolerant and sensitive to your needs.
We invite you to contact us and let us know what you think, whether you feel that you didn't receive the service from us that you expected or you would just like to make a comment, recommendation or note for improvement.
We work every day, hour by hour, to be worthy of your trust. We promise to be attentive and to improve all the time.
We're waiting to hear from you
Via in-app chat
By calling our telephone customer service center at *8821
Ombudsman Inquiry
If you have contacted our customer service team and are still disappointed with how things have been handled, you can file a complaint with us. We will do our best to provide a final answer to your complaint within 45 days of receiving it. In exceptional circumstances, it may take up to an additional 15 days. In such cases, we will of course update you about the delay in answering your complaint.
Ways to contact the Ombudsman
By mail send to ONE ZERO Digital Bank Ltd.
5 Beit Oved St., Tel Aviv–Yafo 6721105
Important
So that we can address your complaint as efficiently as possible, please include in the body of your message your full name, your ID card number, an address for our response, a contact phone number and of course details of the complaint, attaching relevant documents.
Public reporting of handling complaints
Handling of public inquiries and complaints 2021
Handling of public inquiries and complaints 2023
Within the bank, oversight bodies and control mechanisms operate to detect irregularities
and abnormal behavior. Stakeholders such as customers, employees, suppliers, investors,
and relevant parties can anonymously report concerns related to improper conduct,
suspicions of irregularities, allegations of misconduct, and behavior compromising
integrity.
Examples of such reports include suspicions of theft, forgery, extortion, fraud, and other
Guidelines for Reporting:
Reports should be comprehensive and accurate.
Irrelevant reports will not be distinguished.
